SOC Relationship Manager

Ready for Swisscom At Swisscom, we prioritize understanding and listening to our customers with the goal of fostering long-term, mutually beneficial relationships. As a SOC Relationship Manager, you will be responsible for ensuring customer satisfaction with our cyber security services and approaching challenges with a solution-oriented mindset. Join the Swisscom Threat Detection & Response (TDR) Service team and help us shape the future of cyber security. Responsibility for ongoing interaction with customers regarding threat status and security enhancement Close collaboration with the Security Operations Center and technology vendors Identification and clarification of customer requirements in collaboration with product management, sales and operational units What you do is who we are. Skill Check Are we a good match? Your skills Several years of experience in Cybersecurity, Security Consulting or Security Engineering/Analysis with customer management experience Customer service management experience is advantageous Good knowledge of Cybersecurity, Security Operations Center and Incident Response Organized and meticulous personality with a passion for technical concepts and data What makes you stand out Self-motivated, adaptable, proactive and responsible Very good communication skills, empathy and stakeholder management experience Quick learner, enthusiastic about technology and able to manage multiple priorities Very good English and German; French and Italian is advantageous Is it a match? Apply today. Direct application Upload your CV or provide a link to your LinkedIn or other professional profile. That’s all we need from you for now. Make a difference We are taking responsibility for ensuring a sustainable future: We consistently make decisions and act in accordance with the principle of fairness.  Your skills Several years of experience in Cybersecurity, Security Consulting or Security Engineering/Analysis with customer management experience Customer service management experience is advantageous Good knowledge of Cybersecurity, Security Operations Center and Incident Response Organized and meticulous personality with a passion for technical concepts and data What makes you stand out Self-motivated, adaptable, proactive and responsible Very good communication skills, empathy and stakeholder management experience Quick learner, enthusiastic about technology and able to manage multiple priorities Very good English and German; French and Italian is advantageous Your homebase Swisscom (Switzerland) Ltd Förrlibuckstrasse 60, 8005 Zürich Office impressions More positions