Junior ServiceNow Developer

Junior ServiceNow Developer

We’re looking for motivated, engaged people to help make everyone’s journeys better. Main Duties and Responsibilities: Provide administrative ServiceNow support, such as troubleshooting, implementing bug fixes and root cause analysis. Create a Service Now knowledge base answering all “how to” questions. Develop, Test, and implement the technical solutions, such as client scripts, business rules, UI pages/actions/policies, scheduled jobs, import sets, transform maps, ACLs, and notifications. Collaborate with the gategroup’s ServiceNow Team. Develop custom integration components. Develop existing and custom applications within ServiceNow including integrations with other applications. Create and use update sets to move configuration changes between ServiceNow instances. Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation. Document, maintain and update policies, procedures, and controls for the operation of the ServiceNow platform. Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology. Proactively keep ServiceNow skills current. Develop, maintain, and execute reports to ensure system operation meets performance targets. Effectively engage and contribute to projects. Ability to suggest Service Now enhancements to ensure optimal use for business needs with continuous improvement. Support in the assignment, re-assignment of licenses and roles. Configure modules against FRS documents upon request. Keeping all ServiceNow technical documentation relevant. Work Experience: 3+ years of relevant experience. Knowledge in ServiceNow administration. Knowledge of CMDB Implementation. Ability to apply business concepts into a technical solution. Follow ServiceNow best practices. Display aptitude in learning new modules based on training materials. Awareness of IT Service Management process such as Incident, Problem and Change Management. Excellent communication skills both written and verbal. Adaptable to change and able to work independently and as part of a team. Manage and prioritize work effectively with minimal supervision. Strong problem-solving skills and attention to detail. Performance Analytics for reporting and dashboard creation. Demonstrated expertise in at least two ServiceNow modules (e.g. ITSM, SPM, Virtual Agent, CMDB). Expertise in web development (HTML, CSS, JavaScript). Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs. Experience with JavaScript/GLIDE and HTML5. Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems. Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders. Strong analysis, problem-solving, and decision-making skills. Technical Skills:

(Certification, Licenses and Registration) ServiceNow System Admin Certification. Awareness of the ServiceNow Enterprise product suite. Experience in IT Service Management. ITIL foundation certification – preferably. Communication and other Skills: Fluency in English (B2 or higher). Good communication skills and teamwork ability. If you want to be part of a team that helps make travel and culinary memories, join us!

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