Technical Support Specialist

Technical Support Specialist 60% - 100%Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.The Technical Support Specialist plays a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding a specific product or set of products within the organization.Key Responsibilities:Advanced Issue Resolution:Handle complex technical issues that require in-depth knowledge.Collaborate with Expert support for problem resolution.Mentor Junior support agents.Customer Escalations:Manage and resolve customer escalations effectively.Provide in-depth explanations and solutions for complex problems.Knowledge and Skills:Proven experience in technical support, with a strong technical background.Excellent communication and interpersonal skills, both written and verbal, in English and German.Advanced Technical Skills:Proficiency in using advanced tools such as Jira, Zendesk, Confluence.In-depth knowledge of hardware, software, and network configurations.Product/Service Configuration:Ability to guide customers through advanced product configurations.Understanding of integration with other systems and applications.Problem Analysis:Analytical skills to diagnose and solve complex technical problems.Root cause analysis to prevent recurring issues.Customer-centric focus and a commitment to delivering high-quality support.Analytical mindset and the ability to use data for decision-making.What We Offer:A modern and secure working environment in the heart of the city of Winterthur with opportunities for personal growth and development.Be part of an agile, young team and make a lasting impression on our products with your ideas.You will play a decisive role in shaping products in a dynamic company and work together with leading companies in the financial industry on international projects.As an innovative company, we offer flexible structures and flat hierarchies.4 weeks Remote Working per Year.Free coffee, tea, and soft drinks.Team events and regular social gatherings.We are looking forward to hearing from you. #J-18808-Ljbffr